Frequently Asked
Questions

You must be at least 21 years old to register and play at 365org. This is a strict requirement under Philippine law and PAGCOR regulations. All accounts are subject to age verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and permanently closed. 365org has zero tolerance for underage gambling.

To complete KYC (Know Your Customer) verification at 365org, you will need to submit:

• A valid government-issued photo ID — accepted documents include a Philippine passport, SSS ID, UMID, PhilHealth ID, driver's licence, or PRC ID.
• A selfie holding your ID, taken on the day of submission.
• Proof of address (for higher withdrawal tiers) — a utility bill, bank statement, or barangay certificate dated within the last three months.

Verification is typically completed within 24 hours. You will receive a notification once your account is fully verified.

No. Each player is permitted to hold only one active 365org account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the login page rather than creating a new account.

Visit the 365org Login page and click "Forgot Password." Enter the mobile number or email address linked to your account. You will receive an OTP or a password reset link. Follow the instructions to set a new password. For security reasons, your new password must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and numbers. If you continue to have trouble accessing your account, contact our 24/7 live chat support team.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your verified identity. Other details, such as your email address, contact number, and preferred payment method, can be updated from your account settings page. If you need to update a locked field due to a genuine error, please contact our support team with supporting documentation.

365org accepts the following payment methods for deposits and withdrawals:

• GCash — instant deposits, widely used across the Philippines
• PayMaya — fast and reliable e-wallet option
• BPI — online banking transfer via BPI Express Online
• BDO — online banking transfer via BDO Online Banking
• Metrobank — online banking transfer via Metrobank Online

All transactions are processed in Philippine Peso (₱). No international payment methods or cryptocurrency are currently accepted.

The minimum deposit at 365org is ₱100 for e-wallet methods (GCash and PayMaya) and ₱200 for bank transfers (BPI, BDO, Metrobank). There is no maximum deposit limit for standard verified accounts, though higher-tier deposits may require additional verification steps in line with anti-money laundering regulations.

GCash and PayMaya deposits are typically credited to your 365org account instantly or within a few minutes. Bank transfer deposits via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and up to a few hours during weekends or public holidays. If your deposit has not reflected after 2 hours, please contact our live chat support team with your transaction reference number.

365org does not charge any fees on deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party providers are outside 365org's control.

To withdraw from your 365org account, go to your account dashboard and select "Withdraw." Choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals can only be sent to a payment account registered in your own name — third-party withdrawals are not permitted. Make sure your KYC verification is complete before submitting a withdrawal request.

Processing times vary by method:

• GCash / PayMaya: Usually within 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days after approval

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM (Philippine Standard Time) on a business day are processed the same day. Requests submitted on weekends or public holidays are processed on the next business day.

The minimum withdrawal amount is ₱200 across all payment methods. Maximum withdrawal limits depend on your account verification tier and the payment method used. Standard verified accounts can withdraw up to ₱50,000 per day via e-wallets and up to ₱100,000 per day via bank transfer. Higher limits are available for premium account holders — contact support for details.

Common reasons for withdrawal delays or declines include:

• Incomplete KYC verification — your identity documents have not been fully approved yet
• Active bonus wagering requirements that have not yet been met
• The withdrawal account name does not match your registered 365org account name
• The withdrawal amount exceeds your daily or account-tier limit
• A security review has been triggered on your account

If your withdrawal has been pending for more than 24 hours, please contact our live chat support team with your transaction reference number for assistance.

365org offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions section of the platform at the time of registration. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes, you can forfeit an active bonus from your account settings at any time. However, forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirements. Your original deposited funds (minus any amounts already wagered) will remain in your account. If you are unsure whether to forfeit a bonus, contact our support team for guidance before making a decision.

365org offers a wide variety of games to suit every type of player:

• Slots — hundreds of titles including classic reels and modern video slots
• Bingo — online bingo rooms with multiple game variants
• Live Dealer Games — real-time baccarat, blackjack, roulette, and more
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• Sabong — online cockfighting available to eligible players
• Featured Games — including Fruit Shop and Captain Fisher

New games are added regularly, so check the platform often for the latest additions.

All games on 365org use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify the integrity and fairness of their RNG systems. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and spin.

Yes. 365org is fully optimised for mobile play. The platform works seamlessly on any modern smartphone or tablet browser — no app download required. Simply visit 365org on your mobile browser, log in to your account, and enjoy the full game library. The mobile experience is designed to be fast and responsive, whether you're on a 4G connection in Makati or on Wi-Fi in Cebu.

Yes. 365org uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with unauthorised third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 365org account. To enable 2FA, go to your account settings and select "Security." Follow the on-screen instructions to link your mobile number or authenticator app. Once enabled, you will be required to enter a one-time code each time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect that someone has accessed your 365org account without your permission, take the following steps immediately:

• Change your password right away using the "Forgot Password" option if you cannot log in
• Contact our 24/7 live chat support team to report the suspected breach and request a temporary account freeze
• Review your recent transaction history for any unauthorised activity
• Update the password on your linked email address and payment accounts as well

Our security team will investigate and respond promptly to protect your account and funds.

365org provides a full suite of responsible gaming tools accessible directly from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the amount you can lose within a defined period
• Session Time Limits — set a maximum duration for each gaming session
• Reality Checks — periodic pop-up reminders showing your session duration and spend
• Cooling-Off Periods — take a break of 24 hours up to 30 days
• Self-Exclusion — fully suspend your account for 6 months, 1 year, 3 years, or permanently

For more information, visit our Responsible Gaming page.

You can activate self-exclusion directly from your account settings under the "Responsible Gaming" section. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Once activated, your account will be immediately suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion. You will also be removed from all marketing communications. Self-exclusion cannot be reversed before the chosen period ends. If you need help activating self-exclusion, contact our 24/7 live chat support team.

If you or someone you know is struggling with problem gambling, help is available. 365org's support team is trained to listen without judgment and can connect you with appropriate resources. PAGCOR also maintains a responsible gaming programme with resources for Filipino players who need support. Additionally, mental health professionals and counselling services are available across major cities including Manila, Cebu, Davao, Quezon City, and Makati. Remember: recognising a problem and seeking help is a sign of strength. Visit our Responsible Gaming page for more guidance and self-assessment tools.

365org enforces a strict 21+ age policy in line with Philippine law and PAGCOR regulations. Every new account must complete KYC identity verification, which confirms both identity and age before any deposits or gameplay are permitted. Accounts suspected of belonging to minors are immediately suspended pending investigation. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on 365org, please report it to our support team immediately.